Return & Refund Policy

Damaged or Defective Items - Contact us within 48 hours of delivery. - Provide clear photos or videos
of the damaged item and packaging. - Eligible for a full cash refund or free replacement after
verification.
Wrong Item Received - Contact us within 48 hours. - Choose between cash refund or replacement. -
Shipping costs for the exchange will be covered by Stravonco.
How to Request a Return or Refund - Contact via Email or WhatsApp. - Include order number,
photos/videos, and a brief description of the issue.
Conditions - Returns accepted only for damaged, defective, or incorrect items. - Items must be unused
and in original packaging. - Refunds processed within 5–7 business days after verification.